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Paperless eBilling Frequently Asked Questions

1. What is eBilling?

eBilling is the electronic delivery of a bill. Your bill will be sent directly to your email inbox. Any bill inserts will be sent as attachments to the email.

2. What are the benefits of receiving eBills?

  • Information is secure and confidential only you can view your eBill from your email inbox
  • Convenient access to your bill
  • More time to receive, review and pay your bill
  • No more paper bills to file or shred
  • Reduce the environmental impact of paper billing

3. How can I sign up?

All you need to do is provide HMUA with a valid email address by calling our office at 908-852-3622 or by sending an email to custserv@hmua.com

4. How can I confirm my enrollment?

Once you enroll you will receive an introductory email confirming your enrollment.

5. Is eBilling a free service?

Yes, eBilling is a free service. There is no charge for signing up and receiving your bill electronically.

6. What will my eBill look like?

Your eBill will have much more information than the post card bills you currently receive by mail. View a sample of what your eBill will look like.

7. Will my email address be shared with external parties?

No, absolutely not. Your email address will never be shared with any external parties.

8. How can I pay my bill?

Many of our customers are now paying their bills via online bill payment through their bank. Payments can also be paid in person at our business office (424 Hurley Drive) or by mailing to: HMUA, PO Box 450, Hackettstown, NJ 07840. There is a night slot for drop off of payments after normal business hours.

Customers now have an additional option to pay online utilizing Paymentus Corporation, a 3rd party automated payment service company. Paymentus will charge a fee for the service and will accept Visa, MasterCard, Discover and Electronic Checking. Customers can access the service via the internet Pay Online or call toll free at 1-855-288-4086. You will need your six digit HMUA account number (located on your bill), and your Credit Card number or your Checking Account and Routing Number.

9. Can I receive both paper and electronic bills?

No, once you sign up for eBilling you will only be able to receive your bills electronically.

10. Can I switch back to paper bills in the future?

Yes, you can revert back to paper bills at any time. Just call Customer Service and your profile will be updated to start receiving paper postcard bills again.

11. What if I delete the email that contains my bill?

You can call or email Customer Service and your eBill will be resent to your inbox.

12. My email has changed, what do I do?

Call Customer Service to have your email address updated in our system.

13. Who can I contact with problems?

You can call 908-852-3622 or email custserv@hmua.com.

After Hours or Weekends/Holidays Emergency Call - 852-3300