Bill Paying Assistance Programs

Low-Income Household Water Assistance Program (LIHWAP)

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills. LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.

To be eligible for LIHWAP assistance, applicants must be water/wastewater bill holders who are responsible for paying their water and sewer bills directly to HMUA. Also, applicants’ total gross household income must be at or below 60% of the state median Income ($6,439 a month for a family of four). The LIHWAP frequently asked questions webpage has additional information about maximum income limits and other items. Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance as long as they are water/wastewater bill holders.

People can apply online through the DCAid application portal. People who do not have access to computers or the internet can call 1-800-510-3102 to be directed to one of the community action agencies to assist them with starting, completing, and submitting an application online.

COVID-19 Relief Installment Plan

HMUA is committed to keeping the water flowing to its customers.

HMUA is offering a 12-month payment installment plan for arrearages accruing between March 9, 2020 and March 15, 2022.  Please contact our business office 908-852-3622 to arrange a payment plan.

Installment plan requirements:

• Installment plans must have equal monthly payments and the residential customer must make timely payments on the arrearages and current fees and charges.
• If the residential customer does not pay their arrearages and/or current charges within 30 days after the due date, then the installment plan is void and enforcement can proceed on the unpaid arrears at any time after June 15, 2022, including service shutoff and bringing accrued arrearages and interest accruing after June 15, 2022 to tax sale.
• If a residential customer does not agree to an installment plan within 30 days of being offered a plan, enforcement action can be taken at any time after June 15, 2022.