Bill Paying Assistance Programs

Published On: March 25, 2022Categories: News341 words1.7 min read

Low-Income Household Water Assistance Program (LIHWAP)

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills. LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.

To be eligible for LIHWAP assistance, applicants must be water/wastewater bill holders who are responsible for paying their water and sewer bills directly to HMUA. Also, applicants’ total gross household income must be at or below 60% of the state median Income ($6,439 a month for a family of four). The LIHWAP frequently asked questions webpage has additional information about maximum income limits and other items. Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance as long as they are water/wastewater bill holders.

People can apply online through the DCAid application portal. People who do not have access to computers or the internet can call 1-800-510-3102 to be directed to one of the community action agencies to assist them with starting, completing, and submitting an application online.

COVID-19 Relief Installment Plan

HMUA is committed to keeping the water flowing to its customers.

HMUA is offering a 12-month payment installment plan for arrearages accruing between March 9, 2020 and March 15, 2022.  Please contact our business office 908-852-3622 to arrange a payment plan.

Installment plan requirements:

  • Installment plans must have equal monthly payments and the residential customer must make timely payments on the arrearages and current fees and charges.
  • If the residential customer does not pay their arrearages and/or current charges within 30 days after the due date, then the installment plan is void and enforcement can proceed on the unpaid arrears at any time after June 15, 2022, including service shutoff and bringing accrued arrearages and interest accruing after June 15, 2022 to tax sale.
  • If a residential customer does not agree to an installment plan within 30 days of being offered a plan, enforcement action can be taken at any time after June 15, 2022.

Related Posts

  • August 18, 2025

    A water main break occurred last night in Mountain Avenue.  The break has been isolated but water remains shut off between the McDonalds and Riverside Apts. until the repair is [...]

  • July 17, 2025

    A water main break occurred last night at approximately 10pm in Mountain Avenue.  The break was isolated shortly after it was found but water remains shut off to the McDonalds [...]

  • July 2, 2025

    The HMUA is aware of a billing issue resulting in incorrect or missing “Penalty” credits/charges for the July 2025 Billing Cycle. We are working with our billing software provider to [...]

Contact us

Main Office: (908) 852-3622
Emergency: (908) 246-9520
Fax: (908) 852-2681

Call before you dig!
NJ One Call: (800) 272-1000

Recent posts
Quick links