Buying or Selling
If you are moving into a new home or business, or selling a home or business, at least three (3) business days prior to closing, please complete the Starting or Ending Service Form below and email it to custserv@hmua.com. Alternatively, you may call the HMUA Business Office at (908) 852-3622 and have the following information available:
- Account # (if available)
- Service address
- Buyer’s Name
- Buyer’s Attorney Information
- Seller’s Attorney Information
- Title Company, if applicable
- Closing Date
Starting or Ending Service (Buying or Selling) (PDF)
Residential Tenants
As of October 14, 2025 the HMUA has changed its policy with regard to residential tenant billing.
The HMUA has determined that is has expended significant hours and mailing costs in coordination of owner/tenant paperwork, mailing of delinquent notices to both owner and tenant, and coordination of both owner and tenant if/when the lien process must be initiated. As is standard practice for many water/sewer utilities due to the paperwork and communication involved, the HMUA will no longer direct bill tenants. All bills for water/sewer service will be mailed or emailed only to the property owner. It will be the responsibility of the property owner to either pay the water/sewer bill or pass the billing cost on to the tenant. This may therefore require a change in the owner/tenant lease agreement.
PLEASE NOTE: Although the policy change is immediate, this change to billing of tenants will not be immediate. The policy will take effect over time, only as existing tenants leave and new tenants occupy the rental premises. At that time, a final bill will be prepared for the existing tenant, and the billing for the rental unit will be switched over to the property owner. Each rental unit will maintain its own account number and pin that can be accessed by the property owner and shared with the tenant, if desired by the property owner. The account number and pin will provide the amount(s) due and allow for on-line payment, if so desired. The HMUA will only share account and pin numbers for billing with the party responsible for billing.
Commercial Tenants
If you will be moving into or vacating a commercial unit with an individual water meter, at least three (3) business days prior to moving in or out, please complete the Commercial Tenant Starting or Ending Service Form below and email it to custserv@hmua.com. Alternatively, you may call the HMUA Business Office at (908) 852-3622 and have the following information available:
Moving In
- Business Name
- Service Address and Unit #
- Phone #
- Date Moving In
- Landlord’s Name
- Landlord’s Phone #
Moving Out
- Account #
- Service Address and Unit #
- Phone #
- Date Moving Out
- Forwarding Address
- Landlord’s Name
- Landlord’s Phone #
Starting or Ending Service (Commercial Tentant) (PDF)
Calling prior to occupancy will allow our personnel to obtain a start meter reading and ensure that each business is only billed for the utilities that they use.
Water & Sewer Billing
Water and Sewer Utility bills are mailed to our customers every three months, normally on the first business day of the month.
| Quarterly Bill Dates | Areas Billed |
|---|---|
| Jan, Apr, July, Oct | • Hackettstown (North) Grand Ave • High St & North and College View Area • Independence Township |
| Feb, May, Aug, Nov | • Hackettstown (Central) between Grand Ave & Warren St • Between High St & Willow Grove St • Mansfield Township |
| Mar, June, Sept, Dec | • Hackettstown (South) Warren St • Willow Grove St. & South • Mt. Olive Township • Washington Township |